Q: What is MediPendantTM?

A: MediPendantTM is the only monitored medical alert device that allows you to speak and listen directly through the pendant. Unlike many of the other medical alarm systems on the market today, the user speaks directly through the pendant to communicate with the operator at a monitored call center.

Q: What is the advantage of MediPendantTM?

A: MediPendantTM enables the user to communicate directly through the pendant. There is no need to be near the base station. MediPendant’sTM two-way voice speakerphone technology has superior battery life and enhanced range enabling the user to communicate from virtually anywhere inside and outside the home.

Q: Is MediPendantTM difficult to install?

A: It is very simple to install. Just plug in the power cord and the phone jack. There are no tools required. Everything is color-coded for easy installation.

Q: How does the product work?

A: In an emergency, simply push the button on the wearable pendant and communicate with the operator. There is no need to use a regular telephone.

Q: Who answers the call when the button is pressed?

A: An emergency response call center operator will answer the call. LifeSafety MonitoringTM, a division of Rapid ResponseTM, is the exclusive call center for our product. It is the only state-of-the-art medical alert monitoring company with certified-EMT operators trained to provide on-call assistance. Bilingual operators are available and all operators are guaranteed to stay on the line until help arrives.

Q: Do you have to be near a base station to use the MediPendantTM?

A: No, unlike most medical alert systems on the market today, with MediPendantTM you communicate directly through the PENDANT. The user has much more freedom to move in and around the home.

Q: How far away can the pendant be from the base station and still work properly?

A: Users can be up to 600+* feet from the base station. This gives the user incredible range when compared to other medical alarm systems.

Q: What type of battery does the MediPendantTM use?

A: The pendant uses a Li123 battery that can be purchased at any local pharmacy or hardware store.

Q: What kind of battery life does the pendant have?

A: The pendant has approximately 6+ hours of talk time and up to 1 year of standby time.

Q: What if the power goes out in the home?

A: The base station provides up to 30 hours of backup battery time and its batteries will recharge once power has been restored.

Q: What happens if I am unable to speak?

A: As long as the button on the pendant is pressed and a connection has been established, the call center is aware that there is an emergency and can take the proper steps to send help.

Q: Will my phone bill increase?

A: No, the system dials a pre-programmed toll-free number.

* Line of sight